It's simple! Just browse our collection, select the items you love, add them to your cart, and proceed to checkout.

Follow the on-screen instructions to enter your shipping details and payment information.

You'll receive an order confirmation email and a WhatsApp message once your order is placed.

If you are having difficulty, please press on the Whatsapp button or contact our sales team at +91 8099535005

We accept all major credit and debit cards, UPI, and other popular online payment methods.

All payments are processed through a secure gateway to ensure your information is safe.

EMI options also available for selected customers. More details on checkout page.

We deliver to more than 14000 destinations across India.

Once we receive your order we dispatch it within 24 to 48 Hours*

Usual delivery times:
Within Assam: 2-5 business days
Outside Assam: 5-10 business days (fast shipping available at checkout)

We work with leading delivery partners like DTDC, Shree maruti courier to ensure hassle free and safe delivery.

Fast delivery available at extra charge, check available shipping methods on the check out page.

For international orders please contact our team. Refer "Contact us" section for details.

Absolutely! Order tracking just got easy with KOINA.

Once your order is shipped, we'll send you a message on WhatsApp/email with the tracking information.

You can use this to track your package until it reaches your doorstep.

You will also get notification on your phone number from our delivery partner about the current status of your order.

Yes, we do! We deliver to over 14,000 pin codes across India.

Free shipping within Assam.

For other destinations, shipping charges are calculated at checkout based on your location and the weight of your order.

For shipping to international destination please contact our sales team.

We want you to be completely happy with your purchase. If for any reason you receive a wrong or defective product, we offer a 7 day exchange policy for most items. Please refer to our detailed "Exchange Policy" page for more information on which items are eligible for return.